Frequently Asked Questions

We understand that you might have some questions about our products and services. Here are some frequently asked questions to provide you with all the information you need.

If you have any further questions, feel free to contact our friendly customer support team at info@adreama.com for inquiries.

Product

Contact us at info@adreama.com

GRS stands for Global Recycled Standard. It certifies that the product is made from recycled content while meeting the high environmental standards of certified factories.

• GRS Certifies that the product is made of recycled content it claims to have

• The standard applies to the entire supply chain

• It ensures a greener supply chain for businesses and improves things like: Traceability, Environmental Principles, and Chemical Content

• Provides transparency and comprehensive independent evaluation on the recycled content claims on products

Orders

We offer Visa, Mastercard, Amex, PayPal, Apple Pay & Google Pay.

To view your order status, log into your account and go to "My Account", in which you will see all the previous order information under "My Orders" tab.

Unfortunately, no. We only allow one promo code per order.

No, once the order has been processed and shipped out, you cannot cancel your order. However, you may request for a refund once you received it.

Shipping & Delivery

  • The average shipping time within North America is 3 - 4 business days, depending on the location.
  • The average shipping time to Alaska, Hawaii, and Puerto Rico is 10-14 business days.
  • Delivery not available to all other off-shore insular areas, such as American Samoa, US Virgin Islands, Northern Mariana Islands, Guam.
  • Once your order is shipped you will receive an email with your tracking number.

Yes, we offer free Standard shipping within North America with orders of US$25 or more. Free shipping is reflected at checkout. Does not apply to taxes and previously
placed orders.

The cost to ship your orders less than US$25 will be calculated before checkout.

Returns & Exchanges

We accept returns/exchanges of products including opened box items, no questions asked within 30 days of the delivery date. All components and the packaging must be returned to get a full refund. A free return shipping label will be provided for you to send the products back to us. Your refund amount will be credited to the original payment method as soon as we receive the item.
Click here to start the return/ exchange process.

Need help with a return? Contact us at info@adreama.com

Your refund will be authorized as soon as we receive the return. It usually takes 3-5 business days to arrive.

Adreama provides a free return shipping label to you. So there is no cost to return your items.

We provide a 1-year warranty for all our products. No registration of products is required, just provide a copy of the receipt or the Order #.